Worry Free Purchase From Classic Wood and Craft.

We understand your concern about safety and security of items you purchased from us. Please be assured that your money / goods are absolutely safe with us, and we will take utmost care to ensure that your trust on us remains perpetually strong.

A. Order Cancellation
Customer can cancel the order within 3 Working days of order placement with Classic wood & craft. Classic wood & craft will reimburse the amount within 10 days, to the same account from where the payment was made, or any other mutually agreed documented account. Such amount reimbursed will be subject to deductions made by payment gateway and currency exchange rate, wherever applicable. After 3 working days, Classic wood & craft will not reimburse the advance amount, as your order would have moved to production line. As Classic wood & craft does not keep stock ready product, as these are cutomized products and designed as per customer's choice, customized to his/ her requirement, so cancellation is not possibile once production has started. So the point is that cancellation and amount refund will not be possible once your furniture has been dispatched.

B. Returns Policy
At Classic wood & craft, we make bestest efforts in packaging and hiring renowned freight movers like Safexpress / GATI to avoid any damage to goods in transit. However, there is always a remote possibility of that damage occur once in 100 deliveries while for which we have made return policy for such goods. Classic wood & craft strongly encourages you to inspect the goods immediately after taking delivery. In case of any damage, parcel opening video & images of damaged items and share with us at classicwoodandcraft@gmail.com within 24 hours of delivery. Your items are covered under transit insurance, and that will allow us to raise insurance claim with transporter. “IF IT’S BROKEN, ITS OURS” and for that, we will require supporting images and video from your side. Products will be replaced or compensated with other selected product as per mutual understanding with customer. For any minor damage, we will get the product repaired at your location within next 24 working hours. In any case whatsoever, you agree to inform Classic wood & craft of damaged product within 24 hours of receipt of goods. In case we don’t hear from you within 24 hours of goods received, it will be deemed that you have received goods in right condition; Classic wood & craft will not be responsible for any claims of damages immediately thereafter.